Privacy Policy

This Privacy Policy describes how Glenn Llopis Group, LLC ("Company," "we," "us," or "our") collects, uses, and shares information about you when you visit any of our websites or online platforms, including the Conviction Institute at convictioninstitute.com (collectively, the "Site"), register for or purchase access to any of our products or services (collectively, the "Products"), or interact with us through any of our communications channels, including SMS/text messaging.

By using our Site or providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide

We collect information you provide directly to us, including:

• Full name, email address, phone number, and billing information when you register, purchase, or subscribe
• Company name, job title, and professional background
• Messages and communications you send to us
• Responses to surveys, forms, assessments, or registration questionnaires, including the Conviction Diagnostic
• Any other information you choose to share with us

B. Information Collected Automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address, browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on the Site
• Referring URLs and exit pages
• Cookies and similar tracking technologies

C. SMS/Text Messaging

When you opt in to receive SMS or text messages from us, we collect and store your mobile phone number and communication preferences. Message and data rates may apply. See Section 4 for details on our SMS program.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process registrations, purchases, subscriptions, and payments
• To send confirmations, reminders, and product- or event-related communications via email or SMS
• To deliver marketing messages about upcoming events, programs, coaching, and content from Glenn Llopis Group and the Conviction Institute (with your consent)
• To respond to your inquiries and provide customer support
• To improve our Site, products, and services
• To comply with legal obligations
• To send transactional messages related to your purchase, registration, or subscription

3. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share information with trusted vendors who assist with payment processing, email delivery, SMS messaging, online training, assessments, platform management, and website hosting, each bound by confidentiality obligations
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
• Legal Compliance: We may disclose information when required by law, subpoena, court order, or to protect the rights and safety of our company or others
• With Your Consent: We may share information for any other purpose with your explicit consent

4. SMS / Text Messaging Program

A. Consent and Opt-In

By providing your mobile phone number and checking the SMS opt-in box on any of our registration, checkout, or contact forms, you expressly consent to receive recurring automated marketing and informational text messages from Glenn Llopis Group at the mobile number provided. Consent is not a condition of purchase.

B. Types of Messages

Messages may include:

• Reminders, schedule updates, and logistical information related to any product, event, or program you have registered for or purchased
• Promotional offers related to future events, courses, coaching programs, or digital products
• Content updates and announcements from Glenn Llopis Group and its affiliated brands or programs

C. Message Frequency

Message frequency varies. You may receive up to 4 to 8 messages per month depending on your registration or subscription status and activity cycle.

D. Message and Data Rates

Message and data rates may apply. Check with your mobile carrier for details on your plan.

E. How to Opt Out

You may opt out of SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Emailing us at support@glennllopisgroup.com with the subject line "SMS Opt-Out" and your mobile number

After opting out, you will receive one final confirmation message. No further messages will be sent unless you re-subscribe.

F. Help

Reply HELP to any message for assistance, or contact us at support@glennllopisgroup.com.

G. Supported Carriers

Supported carriers include, but are not limited to: AT&T, Verizon, T-Mobile, Sprint, US Cellular, and other major U.S. carriers. Carrier is not liable for delayed or undelivered messages.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. Embedded videos from services such as Vimeo and YouTube may also set cookies when you play them. You can control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. You may request deletion of your data by contacting us at support@glennllopisgroup.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request a portable copy of your data

To exercise any of these rights, contact us at support@glennllopisgroup.com.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no transmission over the internet or electronic storage method is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Site and products are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on our Site with a revised Effective Date. Your continued use of the Site after any changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Glenn Llopis Group, LLC · Email: support@glennllopisgroup.com · Websites: convictioninstitute.com, www.glennllopisgroup.com